BUILDING BETTER BUSINESS RELATIONSHIPS

Facilitator Biography

OVERVIEW
The overall aim of this workshop is to give participants an inspiring and practical approach to building productive business relationships. Behavioural flexibility is the key to dealing and communicating productively with a broad range of people. Behavioural flexibility starts with awareness of ones own behavioural style and how it differs from the styles of others.

This awareness becomes meaningful when put in the framework of a Model such as the DiSC Model. Such models should not be used to “box people in”, but simply to provide clues to their needs and wants. Models help us to more easily “read” an individual’s behaviour and make specific adjustments to our own behaviour in order to build rapport and trust. Rapport and trust are the cement of long-term business relationships and sales people, in particular, must be adept at creating and maintaining them.

The ability to read people behaviour, interpret it accurately, and respond to it flexibly are essential communication skills for the 21st Century professional.  

OBJECTIVES
By the end of this workshop participants will have enhanced their:

• Knowledge of a practical behavioural style model
• Understanding of the impact of their own style
• Ability to “read” the behaviour of others
• Ability to build rapport through behavioural flexibility and enhanced
  listening
• Ability to communicate more effectively with a broad range of individuals
• Enjoyment of more successful communication processes

KEY OUTCOME
More Productive, mutually beneficial and satisfying business (and personal) relationships

PROCESS
All CTT Seminars are highly participative and based on adult learning principles as Plato’s “Learning is remembering what you already know” and Pike’s “People don’t argue with their own data.”

The use of The Personal Profile System enables participants to actively discover key characteristics of their behaviour and clearly identify how it differs from others. It dramatically enhances their awareness of behavioural strengths and potential limitations.

All techniques and models discussed are made practical by the facilitator through demonstration and role modeling. The theory is soon displaced by clearly, easy-to-apply reality.

All techniques and models discussed are made practical by the facilitator through demonstration and role modeling. The theory is soon displaced by clearly, easy-to-apply reality.

DURATION
One day

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